Refund Policy

1. 30-Day Money-Back Guarantee

We want you to be happy with EKKO Review Flow by EKKO Ltd. If you are not satisfied with your purchase, you can request a full refund within 30 days of your initial subscription charge.

2. Non-Refundable Periods

Subscription fees are non-refundable once the billing period has commenced, except under the 30-day money-back guarantee above. Partial refunds are not provided for unused subscription periods.

If an agency reduces the number of client businesses during a billing cycle, the revised pricing will apply from the next renewal date — no proration or partial refund is issued mid cycle.

Duplicate payments made in error will be refunded. EKKO reserves the right to issue goodwill refunds at its sole discretion.

Changing plan mid-cycle. Upgrading from Review Flow (£20/month) to Review Flow Pro (£35/month) takes effect immediately and the difference for the remainder of the current billing period is charged at that point. Downgrading takes effect immediately and the unused difference is credited against your next invoice rather than refunded to your card.

Google review management on Review Flow Pro depends on a verified Google Business Profile that you own or manage. Please check your profile is verified before upgrading, as an unverified profile cannot be connected.

3. Recurring Renewals

Subscriptions renew automatically at the end of each billing period. You can cancel at any time from Settings > Subscription or the Billing page in your dashboard; cancellation stops future renewals and takes effect at the end of the current paid period, with full access retained until then and no pro-rata refund for the remainder of that period. Refunds for renewals after the initial 30-day window are considered on a case-by-case basis (for example, where the Service was not delivered or charged in error).

4. How to Cancel

You can cancel your subscription yourself at any time from Settings > Subscription or the Billing page in your dashboard — no email or phone call required, and there is no locked-in contract.

1. Sign in and open Settings (or Billing).
2. In the Subscription section, click Cancel subscription.
3. Confirm the cancellation.

Cancellation stops all future renewals and takes effect at the end of the current paid billing period. You keep full access until that date and the current period is not pro-rated or partially refunded. You can also manage payment details and cancel from the secure billing portal linked on the same page.

5. How to Request a Refund

Refunds for EKKO Review Flow by EKKO Ltd are processed by EKKO Ltd through our payment processor, Stripe. To request a refund within the 30-day window:

1. Email contact@weareekko.io with the subject line "Refund request — EKKO Review Flow", or call 0161 549 4514 (Mon–Fri, 9am–5pm UK time).
2. Include: the email address on your account, the date of purchase, the invoice number if you have it, and a brief reason for the refund.
3. Our team will acknowledge your request within 1 business day and process it on your behalf.

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or card issuer. You will receive an email confirmation once the refund is issued. Cancelling your subscription from Settings at any time will stop future renewals.

6. Statutory Rights

This policy is offered in addition to, and does not affect, any statutory rights you may have under applicable consumer protection law.

7. Contact

EKKO Ltd, 124 City Road, London EC1V 2NX, United Kingdom.
Email: contact@weareekko.io
Phone: 0161 549 4514
WhatsApp: +44 7822 010172