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Accessibility Statement

Last updated: 26 June 2026

1. Our Commitment

EKKO Ltd is committed to making EKKO Review Flow usable by the widest possible audience, including people with visual, hearing, motor, and cognitive disabilities. Accessibility is treated as part of product quality, not an afterthought, and we work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

2. Scope

This statement applies to the EKKO Review Flow web application at ekkoreview.com and review-request communications (email, SMS, WhatsApp) that we generate on behalf of customers. It does not apply to third-party platforms we integrate with, such as Google Business Profile, Paddle, or messaging providers, which are governed by their own accessibility statements.

3. What We Do

  • Use semantic HTML landmarks (header, main, nav, footer) and a single H1 per page.
  • Maintain colour contrast that meets WCAG AA in both light and dark themes.
  • Provide visible keyboard focus indicators and full keyboard navigation for all interactive controls.
  • Label form inputs, buttons, and icon-only controls so they are announced correctly by screen readers.
  • Build dialogs, menus, and popovers on accessible primitives (Radix UI) with correct ARIA roles and focus management.
  • Ensure touch targets on mobile are at least 44×44px for primary actions.
  • Write plain-English review-request templates that customers can edit before sending.
  • Avoid using colour alone to convey status — we pair colour with text or icons.

4. Known Limitations

We are continuing to improve. Areas we are actively working on include richer screen-reader announcements for live dashboard updates, additional language support for assistive technologies, and ongoing audits of newly released features. If you encounter a barrier that is not listed here, please tell us — your feedback directly informs our roadmap.

5. Assistive Technology Compatibility

EKKO Review Flow is designed to work with recent versions of the major browsers (Chrome, Edge, Safari, Firefox) and common assistive technologies including VoiceOver (macOS, iOS), TalkBack (Android), NVDA, and JAWS. We recommend keeping your browser and assistive technology up to date for the best experience.

6. Third-Party Content

Some content displayed in EKKO Review Flow — such as customer review text, business profile details, and replies — originates from Google Business Profile or from end customers. We have no control over the accessibility of user-generated text, but we present it within accessible interface patterns wherever possible.

7. Feedback and Contact

If you experience an accessibility barrier on EKKO Review Flow, need information in an alternative format, or want to suggest an improvement, please contact us. We aim to respond within 2 business days.

EKKO Ltd, 124 City Road, London EC1V 2NX, United Kingdom.
Email: info@ekkoltd.co.uk
Phone: 0161 549 4514
WhatsApp: +44 7822 010172

8. Enforcement

If you are not satisfied with our response to your accessibility feedback, UK users can contact the Equality Advisory and Support Service (EASS). Users in the European Union may contact the equivalent national enforcement body for the Web Accessibility Directive.